Experiences of online care
Overview
Online counselling services for a range of health issues have proliferated in recent years. Despite research indicating that online counselling services are popular and can increase access to professional support, little is known about experiences of providing and receiving care in an online counselling context.
This interdisciplinary program of research aims to explore these issues by conducting several projects focussed on Counselling Online - Australia’s national online alcohol and other drug counselling service:
- Qualitative analyses of de-identified transcripts of online counselling sessions, focusing on various client groups including older people, young people, and family members who access Counselling Online.
- Focus groups and interviews with clients and online counsellors.
- Qualitative analyses of policy documents.
- Quantitative analysis of service utilisation and client survey data.
Findings of the project are informing the development of training resources and guidelines to enhance the quality of online counselling services.
Project team
Turning Point team
Dr Michael Savic, Dr Anthony Barnett, Dr Ella Dilkes-Frayne, Ms Emma Sandral, Ms Nyssa Ferguson, Mr Ramez Bathish, Professor Victoria Manning, Dr Simone Rodda, and Professor Dan Lubman.
Project partners
Associate Professor Adrian Carter (Monash University), Dr Narelle Warren (Monash University), Dr Kiran Pienaar (Monash University), Professor Renata Kokanović (RMIT), Dr Samara Wilson (Monash University), and Dr Marie Yap (Monash University).
Our funders
Monash University Faculty of Arts and Faculty of Medicine, Nursing and Health Sciences Interdisciplinary Research Seed Funding Scheme.
Learn more about the project
Publications:
- Maltman, K., Savic, M., Manning, V., Dilkes-Frayne, E., Carter, A., & Lubman, D. I. (2019). ‘Holding on’ and ‘letting go’: a thematic analysis of Australian parent’s styles of coping with their adult child’s methamphetamine use. Addiction Research & Theory.
- Dilkes-Frayne, E., Savic, M., Carter, A., Kokanović, R., & Lubman, D. I. (2019). Going Online: The Affordances of Online Counseling for Families Affected by Alcohol and Other Drug Issues. Qualitative Health Research.
- Wilson, S. R., Lubman, D. I., Rodda, S., Manning, V., & Yap, M. B. (2019). The impact of problematic substance use on partners’ interpersonal relationships: qualitative analysis of counselling transcripts from a national online service. Drugs: Education, Prevention and Policy, 26(5), 429-436.
- Savic, M., Dilkes-Frayne, E., Carter, A., Kokanovic, R., Manning, V., Rodda, S. N., & Lubman, D. I. (2018). Making multiple ‘online counsellings’ through policy and practice: an evidence-making intervention approach. International Journal of Drug Policy, 53, 73-82.
- Wilson, S. R., Lubman, D. I., Rodda, S., Manning, V., & Yap, M. B. (2018). The personal impacts of having a partner with problematic alcohol or other drug use: descriptions from online counselling sessions. Addiction Research & Theory, 26(4): 315-322.
- Savic, M., Ferguson, N., Manning, V., Bathish, R., & Lubman, D. I. (2017). “What constitutes a ‘problem’?” Producing ‘alcohol problems’ through online counselling encounters. International Journal of Drug Policy, 46, 79-89.
- Ferguson, N., Savic, M., Manning, V., & Lubman, D.I. (2017). #WaysToRelax: developing an online alcohol-related health promotion animation for people aged 55 and older. Public Health Research & Practice, 27(2):e2721718.
- Wilson, S. R., Rodda, S., Lubman, D. I., Manning, V., & Yap, M. B. H. (2017). How online counselling can support partners of individuals with problem alcohol or other drug use. Journal of Substance Abuse Treatment, 78, 56-62.
- Garde, E.L., Manning, V., & Lubman, D.I. (2017). Characteristics of clients currently accessing a national online alcohol and drug counselling service. Australasian Psychiatry, 25(3): 250-25.